Frequently Asked Questions
Everything you need to know about fixing your home appliances and fixtures.
Are your repair parts genuine OEM or aftermarket?
We specialize in original equipment manufacturer (OEM) parts to ensure the highest quality and perfect fit for your home appliances. We also offer certified high-quality alternatives where noted.
How do I know if a part is compatible with my appliance?
You should check your appliance's model number, usually found on a sticker inside or on the back of the unit. Enter this number into our search bar to find compatible components.
What is your return policy for installed parts?
To ensure safety and quality standards, we only accept returns on parts that have not been installed and are in their original packaging within 30 days of purchase.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days. We also offer expedited overnight shipping options for urgent repairs if the order is placed before 2 PM EST.
Do you offer technical support for DIY repairs?
While we provide detailed product specifications and diagrams, we recommend consulting a licensed professional for complex electrical or gas-related repairs to ensure safety.
What happens if my part arrives damaged?
If your order is damaged during transit, please contact our support team within 48 hours of delivery with photos of the packaging and the part for a free replacement.